Frequently Asked Questions (FAQ)

Payment and Order Process

We accept a variety of payment methods, including major credit cards, debit cards, and online payment services. You can find the full list of accepted payment methods during the checkout process.




Once an order has been shipped, it cannot be canceled or modified. However, if you need to make changes or have concerns about your order which is not shipped, please contact our customer support team as soon as possible, and we will do our best to assist you.

Currently, we only offer shipping within the United Kingdom. We do not provide international shipping services at this time.

Medication and Health Information

Yes, all medications sold on our website are sourced from reputable manufacturers and are subject to strict quality control standards. Your health and safety are our top priorities.




No, you do not need a prescription to purchase medications from our website.

You can contact our customer support team by emailing [email protected]. Our dedicated support staff will be happy to assist you with any questions or concerns you may have.

Yes, we take your privacy and the confidentiality of your medical information seriously. We have stringent security measures in place to protect your data. For more details, please refer to our Privacy Policy.

If you experience any unexpected side effects or have concerns about your medication, please stop taking the medication immediately and consult a healthcare professional. It’s essential to seek medical advice for any health-related issues.

Delivery Service and Tracking Information

We use Royal Mail Special Delivery Next day for our shipping services. This ensures fast and secure delivery of your medications. Please note it is NOT a guaranteed next day service. Deliveries may get delay.

The cut off time for same-day shipping is 3:00 PM. Orders placed before this time will be processed and shipped on the same day.

Tracking details for your order will be provided after 6:00 PM on the day your order is shipped. Please allow some time for our team to process and generate the tracking information.

You can track the status of your order using the tracking number provided in the email we send you. Please follow the steps below: – Check your inbox: We will send you an email with the subject line “Your Order Tracking Information.” Please check your inbox for this email. – Check your spam folder: Sometimes, our emails may end up in your spam or junk folder. Please make sure to check these folders as well.

If you haven’t received your tracking information after 6:00 PM on the day your order is shipped, please follow these steps: – Check your inbox and spam folder: Make sure to check both your inbox and spam folder for the email containing the tracking information. – Wait a little longer: Sometimes, email delivery may be delayed. Please allow some time for the email to arrive. – Contact our support team: If you still haven’t received the tracking information after waiting for a reasonable amount of time, please contact our customer support team. They will assist you in locating your tracking details.

Yes, you can track your order in real-time using the tracking number provided. Simply enter the tracking number on the Royal Mail website or use the tracking link provided in the email to get the latest status of your delivery.

Yes, there may be an additional charge for this premium shipping service. The exact cost will depend on your location and the weight of your order. You will see the shipping cost during the checkout process before making your payment.